As part of LSA quality processes, Client Surveys are sent after delivery of products and services and upon completion of contracts. These surveys are meant to gauge client satisfaction and allow clients to provide feedback on the deliverables, personnel and processes implemented to meet the contract requirements. This also allows LSA to identify opportunities to improve upon our product.
The client feedback process which LSA uses has a proven track record and is very successful in ensuring customer satisfaction. LSA takes pride in delivering the best outcome for our clients and uses client feedback to monitor our performance and continually improve processes and provide the very best value for money.
LSA receives back all Client Feedback forms provided to customers. The information is entered into a unique database for analysis. Comments indicate LSA is the preferred supplier of ILS and project management products and services.
The enclosed chart shows a pictorial representation/analysis of client feedback covering over 17 years of products and services provided by LSA to Defence and Industry, for project related activities, technical writing tasks, and ILS.
Statements from Client Surveys support our claim for producing quality outcomes. The following comments are indicative of the general responses from clients in Defence and Industry over the last 17 years.